How do I purchase tickets for an event?
After finding the event you'd like to attend, simply add the desired ticket type(s) to your cart and proceed to checkout. StubbyBee accepts all major credit cards, PayPal, and ShopPay.
Are there any additional fees or charges when buying tickets?
Depending on the event and location, additional fees may apply. These fees can include a facility fee, credit card processing fee, transaction fee, ticket fee, service fee, and more. Sometimes, these fees are bundled together under a single 'Service Fee' without specifying the breakdown.
How do I receive my tickets after purchasing?
After purchasing tickets, you will typically receive an email confirmation with your ticket details and instructions on how to access or download your tickets.
What should I do if I encounter a problem with my ticket purchase?
If you encounter any issues with your ticket purchase, please email our customer support team at help@stubbybee.com for assistance.
Our StubbyBee staff is here to help resolve any problems you may encounter.
Can I get a refund if I can't attend the event?
Refund policies vary depending on the event organizer. Please review or inquire on the event's refund policy before making a purchase.
Can I transfer my tickets to someone else?
Ticket transfer policies vary by event organizer. Some events may allow ticket transfers, while others may not. If you have already purchased a ticket and are able to update the information on the ticket page for your specific event, this indicates that ticket transfers are permitted. Simply update the name and contact information on the ticket to complete the transfer. We recommend checking the event's ticket transfer policy prior to purchasing your ticket to ensure compliance with their guidelines.
Are there any age restrictions for events?
Age restrictions vary depending on the event. Please review the event details or contact customer support for information regarding age restrictions.
Do you offer group discounts for ticket purchases?
Some events may offer group discounts for ticket purchases. Please check the event details or contact customer support to inquire about group discounts.
How can I contact customer support for assistance?
You can contact our customer support team via email, phone, or live chat for assistance with any questions or concerns you may have regarding ticket purchases or event details.